Refund policy

Returns & Refunds

We want every MEOWTERIOR piece to arrive as expected.

Change-of-mind returns
Unless otherwise stated on the individual product page, returns or exchanges for change of mind are subject to the consumer rights that apply in the customer’s country or region.

Some items may be made to order, specially sourced, personalised, or otherwise exempt from statutory cancellation rights. Where an exception applies, this will be clearly stated on the product page before purchase.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible through our Contact page.

Please keep the product, original packaging, shipping label, and all packaging materials. We may ask you to provide photographs so that we can assess the issue and arrange an appropriate remedy.

Where a return is approved because an item is damaged, defective, or incorrect, we will provide return instructions. Please do not return an item without contacting us first.

Return shipping
Responsibility for return shipping costs depends on the reason for the return and the consumer laws applicable to the order. Any applicable return costs will be explained before the return is arranged.

Refunds
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.

International orders
Consumer rights differ by country and region. Nothing in this policy is intended to limit any mandatory rights that cannot legally be excluded.